REALLY FOOD CITY??

After I bought my groceries at INGLE'S, I went to Food City (the new one) to use up my gas points.....

Well, this GUY was telling the man in his "cube" his phone number so he could get his reward points.
329-6687.  Over and over again.  And the poor clerk could not find this man's rewards.  So, the customer says he'll go look for his card in his car.

I'm ready to pay for my fuel ($1.81/gal with rewards!) and the clerk tells me he can't do ANYTHING until this prior customer comes back to take care of his transaction.

REALLY, Food City?  You're going to make your customers stand and wait - with cash in hand - because someone needs to look for their Value Card?
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Is it just me? Do I attract this kinda service?  Or am I too critical?

I've been in MANY service-oriented jobs in my life, and taking care of the person standing RIGHT IN FRONT OF YOU WITH $$ IN THEIR HAND has always been paramount!

What's changed?